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POLITICA DE RETUR

6.COMANDA

6.5. Cumparatorul are dreptul sa se retraga din Contract, respectiv sa returneze un Bun sau sa renunțe la un Serviciu, în termen de 14 zile calendaristice, fara invocarea niciunui motiv si fara a suporta alte costuri decât cele de livrare.

Astfel, potrivit OUG nr 34/2014, perioada de returnare a unui Bun sau renunțare la un Serviciu expiră în termen de 14 zile de la:

– ziua în care Cumparatorul intră în posesia fizică a ultimului Bun – în cazul în care Cumparatorul comandă printr-o singură comandă produse multiple care vor fi livrate separat

– ziua în care Cumparatorul intră în posesia fizică a ultimului Bun sau a ultimei piese – în cazul livrării unui produs care constă din mai multe loturi sau piese,

6.6. In cazul in care Cumparatorul decide sa se retraga din Contract, acesta trebuie sa completeze online formularul de retur ce se regaseste mai jos.

6.6.1. Produsele care nu sunt conforme specificatiilor de pe site din momentul trimiterii comenzii se pot returna fara implicarea unor costuri suplimentare din partea clientului, in urma unei notificari scrise in care se va specifica natura lipsei de conformitate. Clientul poate solicita returnarea contravalorii produsului sau inlocuirea cu unul conform. Daca SC REM.10 BRANDING SERVICES SRL nu poate inlocui produsul cu unul conform, se va restitui contravaloarea produsului.
6.6.2. Vanzatorul poate refuza returul daca:

  • produsul nu se afla in aceleasi conditii in care a fost trimis
  • ambalajul original a fost desigilat sau produsul a fost folosit
     

6.7. In cazul in care Clientul/Cumparatorul solicita retragerea din Contract in cadrul termenului legal de retragere din contract, trebuie sa returneze si eventualele cadouri care au insotit produsul respectiv. In cazul in care Comanda este achitata, Vanzatorul va rambursa suma in maxim 14 (paisprezece) zile de la data informarii Vanzatorului de catre Cumparator asupra deciziei sale de retragere din Contract. Suma va fi returnata dupa cum urmeaza:

6.7.1. pentru Comenzile achitate cu card online ->prin restituire in contul din care a fost efectuata plata;
6.7.2. pentru Comenzile achitate cu Op/ramburs/Card bancar-> prin virament bancar;

6.8. Vanzatorul va rambursa suma cumparatorului dupa primirea bunurilor vandute si intr-un termen de 14 zile din momentul primirii acestora.

6.9. In cazul in care un Bun si/sau Serviciu comandat de catre Cumparator, nu poate fi livrat de catre Vanzator, acesta din urma va informa Clientul/Cumparatorul asupra acestui fapt si va returna in contul Cumparatorului contravaloarea Bunului si/sau Serviciului, in termen de maxim 14 (paispazece) zile de la data la care Vanzatorul a luat la cunostinta acest fapt sau de la data la care Cumparatorul si-a exprimat in mod expres intentia de reziliere a Contractului.

7.BUNURI/SERVICII PENTRU CARE NU SE ASIGURA DREPTUL DE RETUR

7.1. Sunt exceptate de la dreptul de retragere din Contract următoarele:

7.1.2. contractele de prestări de servicii, după prestarea completă a serviciilor, dacă executarea a început cu acordul prealabil expres al Cumparatorului şi după ce acesta a confirmat că a luat cunoştinţă de faptul că îşi va pierde dreptul la retragere după executarea completă a Contractului de către Vanzator;
7.1.3. furnizarea de Bunuri si/sau servicii al căror preţ depinde de fluctuaţiile de pe piaţa financiară pe care Vanzatorul nu le poate controla şi care pot avea loc pe parcursul perioadei de retragere;
7.1.4. furnizarea de Bunuri confecţionate după specificaţiile prezentate de Cumparator sau personalizate în mod clar;

7.1.5. furnizarea de Bunuri care sunt susceptibile a se deteriora sau a expira rapid;

7.1.6. furnizarea de Bunuri sigilate care nu pot fi returnate din motive de protecţie a sănătăţii sau din motive de igienă şi care au fost desigilate de Cumparator;

7.1.7. furnizarea de Bunuri care sunt, după livrare, potrivit naturii acestora, inseparabil amestecate cu alte elemente;

7.1.8. Vanzatorul poate refuza returul daca:

  • produsul nu se afla in aceleasi conditii in care a fost trimis
  • ambalajul original a fost desigilat sau produsul a fost folosit
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cnMiOiIwIiwidm5fcGF0dGVybiI6IjAiLCJ2YWx1ZV9wcmVzZXQiOiIiLCJ2bl9lcXVhbCI6IiIsImljb25fY2xhc3MiOiIiLCJpY29uX3NpemUiOiIiLCJpY29uX2NvbG9yIjoiIiwidGVybXMiOiIifSx7ImJzX2NsYXNzX2lkIjoiMTIiLCJuYW1lIjoibW90aXYiLCJsYWJlbCI6IiIsInBsYWNlaG9sZGVyIjoiTW90aXZlIHJldHVyKiIsInZhbHVlIjoiIiwidmFsdWVfcHJlc2V0IjoiIiwiaHRtbCI6InRleHRhcmVhIiwibWFuZGF0b3J5IjoiMSIsIm1pbl9zaXplIjoiIiwibWF4X3NpemUiOiIiLCJhZGRfY2xhc3NlcyI6IiIsImFkZF9zdHlsZXMiOiIiLCJhZGRfYXR0ciI6IiIsInZuX29ubHlfbnVtYmVyIjoiMCIsInZuX29ubHlfbGV0dGVycyI6IjAiLCJ2bl9wYXR0ZXJuIjoiIiwidm5fZXF1YWwiOiIiLCJpY29uX2NsYXNzIjoiIiwiaWNvbl9zaXplIjoiIiwiaWNvbl9jb2xvciI6IiIsInRlcm1zIjoiIn0seyJic19jbGFzc19pZCI6IjYiLCJuYW1lIjoidHJpbWl0ZSIsImxhYmVsIjoiVHJpbWl0ZSIsImh0bWwiOiJzdWJtaXQiLCJhZGRfY2xhc3NlcyI6IiIsImFkZF9zdHlsZXMiOiIiLCJhZGRfYXR0ciI6IiIsImljb25fY2xhc3MiOiIiLCJpY29uX3NpemUiOiIiLCJpY29uX2NvbG9yIjoiIiwidGVybXMiOiIifSx7ImJzX2NsYXNzX2lkIjoiNiIsIm5hbWUiOiJyZXNldCIsImxhYmVsIjoiUmVzZXRlYXphIiwiaHRtbCI6InJlc2V0IiwiYWRkX2NsYXNzZXMiOiIiLCJhZGRfc3R5bGVzIjoiIiwiYWRkX2F0dHIiOiIiLCJ0ZXJtcyI6IiJ9LHsiYnNfY2xhc3NfaWQiOiI2IiwibmFtZSI6InJlQ2FwdGNoYSIsImxhYmVsIjoiIiwiaHRtbCI6InJlY2FwdGNoYSIsInRlcm1zIjoiIiwicmVjYXAtdGhlbWUiOiJsaWdodCIsInJlY2FwLXR5cGUiOiJhdWRpbyIsInJlY2FwLXNpemUiOiJjb21wYWN0In0seyJic19jbGFzc19pZCI6IjYiLCJuYW1lIjoiZ2RwciIsImxhYmVsIjoiQWNvcmQgR0RQUioiLCJ2YWx1ZSI6IiIsInZhbHVlX3ByZXNldCI6IiIsImh0bWwiOiJjaGVja2JveCIsImRlZl9jaGVja2VkIjoiMCIsIm1hbmRhdG9yeSI6IjEiLCJhZGRfY2xhc3NlcyI6IiIsImFkZF9zdHlsZXMiOiIiLCJhZGRfYXR0ciI6IiIsImljb25fY2xhc3MiOiIiLCJpY29uX3NpemUiOiIiLCJpY29uX2NvbG9yIjoiIiwidGVybXMiOiIifV0sIm9wdHNfYXR0cnMiOnsiYmdfbnVtYmVyIjoiNCJ9fSwiaW1nX3ByZXZpZXciOiJiYXNlLWNvbnRhY3QuanBnIiwidmlld3MiOiIyMCIsInVuaXF1ZV92aWV3cyI6IjkiLCJhY3Rpb25zIjoiMCIsInNvcnRfb3JkZXIiOiIxIiwiaXNfcHJvIjoiMCIsImFiX2lkIjoiMCIsImRhdGVfY3JlYXRlZCI6IjIwMTYtMDUtMDMgMTU6MDE6MDMiLCJpbWdfcHJldmlld191cmwiOiJodHRwczpcL1wvYm9yYW1vdG8ucm9cL3dwLWNvbnRlbnRcL3BsdWdpbnNcL2NvbnRhY3QtZm9ybS1ieS1zdXBzeXN0aWNcL2Fzc2V0c1wvZm9ybXNcL2ltZ1wvcHJldmlld1wvYmFzZS1jb250YWN0LmpwZyIsInZpZXdfaWQiOiIxMl82NTk5OTEiLCJ2aWV3X2h0bWxfaWQiOiJjc3BGb3JtU2hlbGxfMTJfNjU5OTkxIiwiY29ubmVjdF9oYXNoIjoiY2NlNzgzMzYxZmYzM2E0YTkxMDcxOGI3YzE5MWRkZDEifQ==